NALA BUSINESS CONSULTING

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Training Programs

NALA Resume of Programs

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Nala Resume of Programs

Nala Training Programs	Outcomes	Accreditation Status
Management Development program	8 modular skills programs Learnership level 4 Generic Management aligned Personal Excellence Leadership Financial management HRM Operational Environment Communication Excellence Strategic Management Time Management	Skills programs Accreditted Learnership in Process
Supervisory Development Program	8 modular skills programs Learnership level 4 Generic Management aligned Personal Excellence Leadership Financial management HRM Operational Environment Communication Excellence	Skills Programs accreditted Learnerships in Process
Resilience Management	Creating Resilience competencies to create individual, Team and Organisational resilience and excellence	Build on accreditted programs (US)
Personal Excellence	Personal Mastery is the key to personal effectiveness. You cannot lkead other if you cannot lead yourself	Yes
Change and Leadership Competencies	How to manage and effectively lead transformation	Recognised
Diversity Excellence	Dealing with diversity. 3 programs, executive management, middle management and staff level	Yes
Communication Excellence	Communication Excellence Interpersonal and team Communication Interviews Negotiations Kills Assertiveness Business and Report Writing Basic & Advanced Conflict Management Conflict Resolution Meeting Management Minute Taking Interaction Management	Only some
Service excellence for the Public sector	Revitalising Batho Pele; BID Committees; Disposal management; IDP Training; Service Delivery and Customer Care; Office Administration; Pa/Secretarial Workshops; Asset management PFMA Policy Development	No
Corporate Governance Due Diligence Ethics	Aligning to KingIII How to execute due diligence He who steals a pin steals an ox	No
Performance Management Key Performance Indicators	How to set up performance management systems and implement them How to determine performance Indicators	No
Labour Relations Act Basic Conditions of Employment Act Skills Development Act How to manage discipline in the organisation	Working with the act Setting up policies and codes of conduct How to discipline	No
Train the Trainer	Facilitate learning using different methodologies	No

Management Development (Skills Programs)

SKILLS PROGRAMS IN MANAGEMENT DEVELOPMENT

COURSE SYNOPSIS

"First declare and say what you would become, then study and evaluate what actions and habits you need to do to get there, then establish the associated consistent habits, and eliminate the detrimental habits. If you follow through you become a champion." Earl Fee

The development of management skills is done by skills programs aligned to Generic Management Learnerships at Level 3-5 of the NQF. It is aimed at the following target groups in the organisation:
¢ Level 3: Entry level management for team leaders, supervisors and succession of fast track candidates. (Accredited Training)
¢ Level 4: Middle management or succession candidates for this level management. (Accredited Training)
¢ Level 5: Entry level executive and senior management. (Not Accredited)

KEY LEARNING OBJECTIVES AND BENEFITS

This program is essential to gain a holistic and integrated understanding of the increasingly important role of Leadership and Management functions in an organization. Lean organisations, flat structures and international benchmarks have forced certain changes on what is expected from post incumbents or potential appointees.

For this reason the program spends time on matching the learner's paradigm to international paradigms and best practices. Based on this understanding the learner's will then relate their environment to each other so that some bench mark guiding principles can be introduced to create a common paradigm and understanding. Practical experiences, simulation, exciting uplifting and humorous video clips will enhance the learning experience.

A Business is a systemic organism, and is influenced by its environment. It is important to make the learner identify, understand and apply the legislative, social, economic imperatives to enhance organisational stability and performance.

From the personal behaviour and competencies of the learner it is important to expand those competencies to the organisation. Resources and assets are entrusted to the financial executive authorities. It has to be managed productively, and the executive authorities must create a best practice environment in their organisation.

MODULES:

Module 1: Leadership

¢ Explain the behaviours of self/others in different situations and apply this knowledge when leading teams
¢ Explain the term Emotional Intelligence and identify how to apply these principles
¢ Develop holistic self management competencies
¢ Explain the HELP model and apply this method when helping others
¢ Identify the importance of building effective relationships
¢ Explain what is meant by managing diversity and apply this in the work environment
¢ Complete a Keirsey and Bates Personality Profile and apply the learning when dealing with your teams
¢ Discuss the Principled Leadership model and recognise the implications of not applying these principles
¢ Determine the importance of dealing effectively with change
¢ Develop team vision and create buy-in from members
¢ Set team objectives and manage performance by understanding behaviours and beliefs
¢ Apply 4I leadership in delegation
¢ Identify the different leadership styles and behaviours
¢ Apply the motivational models of Herzberg and Maslow
¢ Develop a team motivational strategy

Module 2: Management

¢ Describe the management activities involved in running a successful business
¢ Explain the basic activities involved in the management process
¢ Identify and explain the main tasks required of managers
¢ Applying the decision making process to make a management decision
¢ Analyse the application of the general management functions in a selected organisation
¢ Implement Decision Making / Problem Solving techniques
¢ Integrate Shared Value process into management processes
¢ Use a personal and team task list
¢ Use a diary.
¢ Conduct a formal meeting

Module 3: Communication

¢ Implement Decision Making / Problem Solving techniques
¢ Integrate Shared Value process into management processes
¢ Use a personal and team task list
¢ Use a diary.
¢ Conduct a formal meeting
¢ Apply basic communication concepts
¢ Establish and maintain effective working relationships with colleagues, team members, other departments
¢ Enhance productive working relationships with immediate supervisor
¢ Identify and minimise interpersonal conflict
¢ Establish and maintain relationships with customers and suppliers
¢ Integrate learning on communication with use of toolkit, Leadership and Management competencies
¢ Enhance presentations

Module 4: Operating Environment

This module covers the operating environment and is customised to the client organisation. Aspects covered could be:
¢ Value Chain
¢ Production Management
¢ Quality Management
¢ SHEQ
¢ Standard Operating Procedures
¢ Investigations
¢ Small Group Management or Quality Circles

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Module 5: Financial Management

This module covers financial management for non financial managers and is customised.
¢ Financial management for non financial managers
¢ Cost Centers
¢ Planning and Budgeting
¢ Financial Controls

Module 6: Staff Management

Customised to organisational policies and procedures this module is a hands on process to understand HRM and HRD and to apply HR responsibilities in the team from leave, discipline performance, recruitment and the full range of HR LRA and other legislative issues.

¢ Explain the Basic Concepts of HR and the role of HR in Staff Management
¢ Explain the legal framework guiding Staff Management
¢ Understand the Company HR Value Chain
¢ Use the Company Intranet to access HR policies, procedures and documentation
¢ Use the Company Intranet to manage staff and initiate various HR related processes

Optional Modules

Change Leadership and the management of change
Strategic Planning
Project Management
How to implement and maintain values and quality principles
HIV/AIDS for managers
Any range of development, mentoring and coaching skills.
Business writing and Report Writing
Performance Management
Coaching and Mentoring
Policy Development

CLOSURE

The MDP has been presented in Africa to all the levels as specified. It must be customised and is not available as a public seminar program.

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Last update: 25 April 2011